Our on-line store is open 24/7 and we ship Monday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.

SHIPPING INFORMATION

Shipping Charges for Domestic Orders will be automatically computed and displayed at the time you place your online order. Additional charges may apply for over-sized packages. Orders placed by noon CET are shipped the same day - weekdays only. The day it leaves does not count as a shipping day.

All shipping rates are calculated by dimensions of box.

Expedited Shipping

Orders with express shipping must be received by 12:00 pm CET to ship the same day the order is placed. The day the order is placed does not count as a shipping day as UPS picks up at the end of the day. Crazy Creek only ships products Monday through Friday, holidays excluded. Days shown in map include the day the order ships. Please call if you need confirmation of what day it will be delivered.

Special Circumstances

In instances where the quantity or total weight of your order exceeds normal shipping rates, we will contact you with the freight information and charges prior shipping your order.

Order Confirmation and Tracking

You will receive an order confirmation shortly after we receive your order. This does not mean the order has shipped. The freight carrier will email tracking information the day your order ships. If you can not find the email, please check your spam folder. Often times it is mistaken for spam. If you did not receive the email and wish to track your order, please contact us at support@crazycreek.eu from Monday – Friday, 8:00 am – 5:00 pm (CET).

International Orders

If you will be shipping outside of Europe, please email  to support@crazycreek.eu to place your order. We will need the item number and/or description of the product you are ordering, the quantity and the shipping address to determine your shipping charges.We have included duties and taxes for shipments into Europe in the UPS Standard rates. You will not receive an additional charge upon receipt.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please contact customer service to arrange for an international shipment by sending an email to support@crazycreek.eu. We will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Full address and quantity of items will be required to determine shipping charges.

Please also note that the shipping rates for items we sell are based on weight and size. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund less shipping charges.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact customer service by email to support@crazycreek.eu.

Don't forget to include your contact information and why it is being returned.